Shipping policy

We’re a small-batch, handmade candle business every order is packed with care before it leaves our hands. Here’s what you need to know about how and when we ship.

Processing Time

Orders are processed and shipped within 2–3 business days of being placed.

Our business days are Monday through Thursday. We work farmers markets on weekends, which means Friday, Saturday, and Sunday are not counted as processing days. If you place an order on a Thursday, it will ship by the following Tuesday at the latest.

You’ll receive a shipping confirmation email with tracking information as soon as your order is on its way.

Processing Time Examples

Order placed Monday → ships by Wednesday or Thursday
Order placed Wednesday → ships by the following Monday or Tuesday
Order placed Friday, Saturday, or Sunday → processing begins Monday

Shipping Carriers & Transit Times

We ship via USPS, UPS, or FedEx depending on package size and destination. Transit times vary by carrier and location and are separate from our processing window. Estimated delivery timeframes are shown at checkout but are not guaranteed.

Where We Ship

We currently ship within the continental United States. We do not ship to P.O. boxes, APO/FPO addresses, or internationally at this time.

Shipping Rates

Shipping rates are calculated at checkout based on package weight, dimensions, and your delivery address. We do not mark up shipping costs.

Order Tracking

Once your order ships, you’ll receive an email with your tracking number. Please allow up to 24 hours for tracking information to update with the carrier after you receive your confirmation.

Damaged or Lost Packages

If your order arrives damaged or is marked as delivered but never arrived, please contact us within 7 days of the expected delivery date. Include your order number and a photo of any damage. We’ll work with the carrier and make it right.

Kindled Home is not responsible for packages lost or delayed due to an incorrect shipping address entered at checkout. Please double-check your address before placing your order.

Holiday & Peak Season

During busy seasons (Mother’s Day, holidays, and market season), processing times may extend slightly. We’ll always communicate any delays and do our best to get your order out as quickly as possible.

Local Pickup & In-Person

If you’re local to the Denver area, you may see us at a farmers market. Follow us on social media or check our website for our current market schedule. In-person purchases do not require shipping.